How to Manage Contacts on Outlook

A Mail Contact is an added user that exist outside from your Email Exchange address book and contains information like external email, company name, job title, etc. The contact can be displayed in your shared address book and other address lists in Outlook.

There are different ways for you to create a Mail Contact in Email Exchange. This article will guide you how to:

• Create a Mail Contact via Exchange Manager
• Create a Mail Contact via Outlook Desktop
• Create a Mail Contact via OWA

Create a Mail Contact via Exchange Manager

If you’re the admin and has access to your Organisation’s Exchange Manager, you will be able to create a Mail Contact using the steps below:

1. Log In to your Exchange Manager.
2. Under Hosted Organisation – Exchange, click Contacts Icon.
3. Click the Create New Contact button at the top right section of the page.
4. Enter the following details and click the Create Contact button:

   Display Name	Enter the Name of the contact, which will be visible to other users.
   Email Address	Enter contact’s external email address.

5. You will be routed to Edit Contact page under General tab and complete the form for creating a Mail Contact. You may refer to the field description below:

   Name	Enter the First Name, Middle Initial and Last Name of the contact you wish to add.
   Company Information	Complete the following details to: Job Title, Company, Department, Office, Manager.
   Contact Information	You can also add more information like Business Phone, Fax, Home Phone, Mobile Phone, Pager, and Web Page.
   Address	Enter the contact’s: Address, City, State/Province, Zip/Postal Code, and Country/Regiion.
   	To set the mail flow settings, click the Mail Flow Settings tab.

6. Click the Save Changes button.

Create a Mail Contact via Outlook Desktop

Make sure you’ve setup your Exchange Mailbox on Outlook desktop and follow the steps below:

Step 1.	Open Outlook on your desktop.
Step 2.	Click on the Contacts Icon. then click New Contact ribbon at the top menu.
Step 3.	Complete the following details below and click the Save & Close button.

Create a Mail Contact via OWA

Other option for Exchange users is to access Outlook Web Access (OWA) through a browser, and follow the steps below:

Step 1.	Log In to your Outlook on your browser.
Step 2.	Click on the 9-Square Icon at the top menu and select People.
Step 3.	Click on New and select Contact option.
Step 4.	Enter the following details to and click the Save button:

Learn more about distribution list with Exchange in this linked guide. Please let us know if you need further assistance or if you have any questions. We’d love to help!