Things You Need to Know About the Recent Email Migration

To provide you with better email experience, we're working on transferring your emails to our advanced email platform. Keep using your current email hosting plan's features and enjoy the new integrated functions like adding contacts and scheduling.

Browse through our FAQs to know more about the improvements

1. Why are we migrating?
2. When do we start the migration?
3. How will I benefit from this migration?
4. What are the email hosting plans affected by this migration?
5. Will my email address and password be affected due to this migration?
6. Will I lose my emails if I update the MX records?
7. How soon should I change my email client (Outlook, MacMail, Thunderbird) settings?
8. What are the correct (new) Incoming and Outgoing Mail Server Settings?
9. Will the Incoming and Outgoing Mail Servers work if I have SSL turned on?
10. Will I lose emails if I set up emails as IMAP?
11. Will I lose emails if I (previously) set up emails as POP3?
12. Can new customers purchase this service?
13. Can I upgrade from Email Hosting to Web Hosting?
14. What is the maximum file size for the email attachment?
15. Does the new email hosting have any sending limitations?
16. Can I get the email settings through Account Manager?
17. Will the email attachment automatically save to the Documents folder?
18. How long will the files in the trash be deleted?
19. Will there be new Name Servers for the new email platform? If yes, what is the NS?
20. Where is the Zone Editor for Email Hosting?
21. What will be the new MX Record/s?
22. Will there be a Mail A record? If yes, what is it?
23. Can I create a domain alias with the new Email Hosting platform?
24. Where can I check the email routing?
25. Does the new email platform have an email backup service? If yes, how?
26. If I accidentally deleted the email files, what's the recovery process?
27. Is Advance Support needed for email recovery as well?
28. Can I upgrade from the new email hosting to Microsoft Exchange? If yes, what's the process?
29. What's the process for upgrading from Email Hosting to Web Hosting?
30. Can I change the domain name connected to email hosting?

Why are we migrating?

To provide you with an improved modern platform and better user experience.

When do we start the migration?

We will migrate in batches. We will notify you if your account is part of the batch we are relocating.

How will I benefit from this migration?

You will have more modern webmail and a more stable premium email hosting service.

What are the email hosting plans affected by this migration?

If you have any of our email hosting plans, you will be part of this improvement.

Will my email address and password be affected due to this migration?

No, you will retain the same email address and password.

Will I lose my emails if I update the MX records?

No. But if you use a third-party email client (for example, Outlook, Thunderbird, or Mobile), you must change your mail client settings after migration.

How soon should I change my email client (Outlook, MacMail, Thunderbird) settings?

You must change your mail settings within the migration timeline for the specific batch. For example, the current batch migration is from June 27 to July 5. Please see the notification we sent to your inbox.

What are the correct (new) Incoming and Outgoing Mail Server Settings?

• Incoming Mail Server: imap.premium.crazydomains.com
• Outgoing Mail Server: smtp.premium.crazydomains.com

Will the Incoming and Outgoing Mail Servers work if I have SSL turned on?

Yes. Incoming and Outgoing Mail Servers will work even with SSL turned on. Make sure to use the following port numbers:

• Incoming Port Number - 995/993
• Outgoing Port Number – 465

Will I lose emails if I set up emails as IMAP?

You will retain your emails.

Will I lose emails if I (previously) set up emails as POP3?

It is advised that you use IMAP instead of POP3. Support can back up your POP3 mailbox and set up the mail as IMAP.

Can new customers purchase this service?

No, we are currently not offering this product to new customers.

Can I upgrade from Email Hosting to Web Hosting?

Yes. It is possible to upgrade from Email Hosting to Web Hosting. However, emails will be migrated to cPanel manually or through our Advanced Support service.

What is the maximum file size for the email attachment?

The maximum email attachment file size is 25MB. The full email size (including the attachment) is 30MB.

Does the new email hosting have any sending limitations?

There are no sending limitations.

Can I get the email settings through Account Manager?

Yes. Incoming and Outgoing Mail Server settings will be available inside the Account Manager.

Will the email attachment automatically save to the Documents folder?

Like OneDrive, attachments are not automatically saved. For our offering of a new email platform, there is no option for Documents. We will only have the following:

• Mail
• Calendar
• Contacts
• Tasks

How long will the files in the trash be deleted?

The trash deletes when cleaned out.

Will there be new Name Servers for the new email platform? If yes, what is the NS?

There will be no new Name Servers. You will need to use MX records and set them up to the current name servers of your domain.

Where is the Zone Editor for Email Hosting?

No Zone editor. It would help if you used the domain's current name servers' zone editor.

What will be the new MX Record/s?

• mx001.crazydomains.xion.oxcs.net
• mx002.crazydomains.xion.oxcs.net

Will there be a Mail A record? If yes, what is it?

You need to set up a CName for your domain name and point it to pop.premium.crazydomains.com.

Can I create a domain alias with the new Email Hosting platform?

No, the new email hosting does not offer a domain alias.

Where can I check the email routing?

No email routing is required.

Does the new email platform have an email backup service? If yes, how?

Like cPanel, the new email platform has no manual backup feature. However, we can assure you that we have an automatic backup system at the back end. You can request a backup using our Advanced Support service if you've accidentally deleted some important email.

If I accidentally deleted the email files, what's the recovery process?

We regularly back up your files at the backend. You can try to request a backup copy of the emails you've deleted through our Advanced Support service, and we will check if the files are still restorable.

Is Advance Support needed for email recovery as well?

Yes. Advanced Support is needed for email recovery when you lose your emails. Unless something went wrong with our system, and we lost the emails.

Can I upgrade from the new email hosting to Microsoft Exchange? If yes, what's the process?

Yes, you can upgrade your service. The process will be the same as upgrading from cPanel to Email Exchange.

What's the process for upgrading from Email Hosting to Web Hosting?

You can find the Upgrade button on the product page itself.

Can I change the domain name connected to email hosting?

Yes, you can change your assigned domain.