Creating a New Mailbox with Exchange
Exchange offers a variety of mailbox features to help you effectively manage your accounts. This article will explain the different types of mailboxes and how to create and customise them.
Types of Mailboxes
Exchange allows you to allocate a mailbox to store emails for a single user. Here are the (3) three types of mailboxes that you can create for a specific user.
- User Mailbox: Created for an actual person or user and is given access to an Active Directory that allows the user to send and receive emails, create meetings and other appointments, and create tasks.
- Room Mailbox: A resource mailbox that is associated with an actual room or meeting location, like a training room or conference room, which provides users with a convenient way to book rooms and organise meetings.
- Equipment Mailbox: Another resource mailbox but is designated to resources that are non-location-specific, wherein users can easily book and organise equipment requests for using projectors, microphones, or a company car, among others.
Create a New Mailbox
To create any of these mailboxes, follow these steps:
- Access your Exchange Manager.
- Under Hosted Organisation – Exchange, click Mailboxes.
- In the top-right section, click New Mailbox.
- Select the User type:
New User
Select New User to create a mailbox for a new user. See the guide below for the information you need to enter.
Name: Enter your complete name. Display Name: Enter a name for your Mailbox, which will be visible to other users. E-mail Address: Enter the new Email Address to use for a specific user. Password: Enter a strong Password to use for accessing this Mailbox via the Email Address created above. Confirm Password: Re-type your Password. Choose mailbox type: Set the type of Mailbox that you want to create. Mailboxplan Name: Select the storage capacity for this Mailbox from the drop-down list. Existing User
Select Existing User if you want to assign a mailbox to an existing user. See the guide below for the information you need to enter.
Display Name: Enter a name for your Mailbox, which will be visible to other users. Mailboxplan Name: Select the storage capacity for this Mailbox from the drop-down list. TIP: Tick the Send Setup Instructions box if you want to receive a system-generated email with your mail settings for setting up your new mailbox.
- Click Create Mailbox, then click Save Changes, or click Save Changes and Exit to go back to the mailboxes page.
Once your mailbox is set up, start sending emails through Outlook Web Access.IMPORTANT:
- Deleting a mailbox or email address does not remove the user’s profile from the system, but deleting a user’s profile removes the assigned mailbox or email address.
- For Shared Mailboxes in Email Exchange, refer to this guide.
- Click Create Mailbox, then click Save Changes, or click Save Changes and Exit to go back to the mailboxes page.