I have a Malware infection and I have Site Protection
Article ID: 2874 Published: 23 Oct 2014 Updated: 9 Feb 2016 Authored by: Crazy Domains Support
The Site Protection plan offers malware remediation, meaning we will fix any infections on your site. Due to the large number of vulnerabilities that can occur it is not possible to stop all infections before they happen. We will alert you if we detect anything malicious on your site and remove and clean it up as soon as you submit a request. After the Malware removal and cleanup, reinfections should not happen, but they can happen if our after-cleanup-steps are not followed, such as changing passwords and updating outdated software.