How to Configure DNS Records for Proper Mail Work on Email Hosting

Before anything else, you will need to check whether you’re using the correct Name Server records for your hosting plan. Below is a list of records for your reference:

Note: Remember that where you make your future DNS record updates depends on what Name Server records you’ve configured for your domain name.

If you wish to check or update your Domain Name Servers, follow the instructions found in the link below:

• How to Add and Delete your Name Servers

An MX Record or Mail eXchange Record is a file that explains how an email should be delivered to the right address. The MX records for your Regular Email Hosting Plan should be set to mail.yourdomainname.com.

To update your MX record via Account Manager, follow the instructions found in the link below:

• How to Add and Update MX Records

To update your MX record via Hosting Manager, follow the instructions below:

1. Log in to your Hosting Manager.
2. Under Email, click MX Entry.
3. In the Destination field, enter the appropriate MX record.
4. Click Add New Record once done.

Congratulations! You have now updated your MX records.

The SPF or Sender Policy Framework is a system that allows you to specify servers and IP addresses that are authorized to send mail from your domain(s). This feature prevents you from sending outgoing spam messages. The SPF record can be automatically enabled via hosting manager or manually added as a TXT record via Account Manager.

To update your SPF record via Account Manager, you will need to grab your raw data from your hosting manager first. Follow the instructions below to find this data and add it via Account Manager:

1. Log in to your Hosting Manager.
2. Under Email, click Authentication.
3. Scroll down to the SPF section and copy the data under Your current raw SPF record.
4. Log in to your Account Manager.
5. Click on Domains from the menu bar at the top of the screen.
6. Click on the domain name you wish to update. If you have only one domain, you will be taken straight to the domain management page.
7. Scroll down to the DNS Settings – Premium section, click the menu icon on the right and select Add Record from the drop-down menu.
8. Select TXT Record from the drop-down menu and click Add.
9. Enter the raw SPF record in the Text Record field.
10. Click Update.

To update your SPF record via Hosting Manager, follow the instructions below:

1. Log in to your Hosting Manager.
2. Under Email, click Authentication.
3. Scroll down to the SPF section and click Enable. This will automatically add your SPF record.

Congratulations! You have now updated your SPF records.